Sunday, July 20, 2003

Roxio Easy CD-DVD Creator 6

Well, after almost an entire weekend of troubleshooting - I finally tracked down the problem with Roxio Easy CD/DVD Creator 6.

The symptom was that the hard drive light (indicating IDE activity) would go on and stay on, but not because the hard drives were in use (or at least they weren't churning). CPU usage stayed under 1%, but if you tried to open up the Disc Copier or Creator Classic the Windows 2000 machine would BSOD (Blue Screen of Death) with "PROCESS_HAS_LOCKED_PAGES". This always occured when I installed Roxio Easy CD/DVD Creator 6 and never before (system worked fine with version 5 of Roxio's software).

I even did things like uninstall the IDE chain (since I'm running my boot disc off of the Promise FastTrak100 Lite chain which looks like SCSI to the O/S), uninstalling Windows Media Player 9, or a few other things (rebuilt the system 3 times).

Finally, I read something that said that in v6 of Roxio's software, they no longer keep a built in list of all of the CD-ROM drives out there, instead they rely on the O/S to query the drive and report back the proper information. Eh? What? Hmmmm... not that this is a no-name drive (TEAC) and I've been using it for quite a while without problems, but I swapped it for an ACER 36X that was in another system.

So far, seems to have fixed the problem.

posted by Wuphon's at 4:24 PM